Privacy Policy

Information We Collect

We collect information that you provide directly to us. This includes details given during account registration, such as your full name, date of birth, email address, residential address and telephone number. When you make deposits or withdrawals we also collect payment information including card details, bank account data and cryptocurrency wallet addresses where relevant.

In addition to information you give us, we automatically collect certain technical data whenever you use our website. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on each page and referral sources. We use cookies and similar tracking technologies to help us recognise your device and remember your preferences.

How We Use Your Information

We use the personal data we collect for several legitimate purposes. Primarily this enables us to create and manage your gaming account, process deposits and withdrawals, verify your identity and prevent fraud. We also use the information to personalise your gaming experience, provide customer support, send important service notifications and, where you have given consent, deliver marketing communications about bonuses and promotions.

Technical data helps us analyse website usage, improve functionality, maintain security and comply with our legal and regulatory obligations. We may combine personal and technical data to better understand how our services are used and to develop new features that meet player expectations.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification companies, customer support platforms, marketing agencies and IT service providers. All such partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose personal data where required by law, regulation or court order. This includes sharing information with gaming authorities, financial regulators or law enforcement agencies when we are legally compelled to do so or where we believe disclosure is necessary to protect our rights or the safety of our players.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Essential cookies enable core functionality such as account login, game play and secure transactions. Analytical cookies help us understand how visitors interact with the site so we can improve performance and content. Marketing cookies are used, with your consent, to deliver relevant offers and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and limit your gaming experience.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls, regular security audits and staff training on data protection. While no system can guarantee complete security, we continuously review and improve our safeguards to minimise risk.

Your Rights and Choices

You have certain rights regarding your personal data. You may request access to the information we hold about you, ask for corrections to inaccurate data, request deletion of your account and associated data, or withdraw consent for marketing communications. To exercise these rights please contact our customer support team. We will respond to your request within statutory timeframes and in accordance with applicable law.

Please be aware that deleting or restricting the use of certain data may mean we can no longer provide you with our full range of services, and we may need to close your account.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as contractual commitments or certification schemes that meet UK standards.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account information is typically kept for the duration of your relationship with us and for a reasonable period afterwards to comply with regulatory record-keeping obligations, resolve disputes and prevent fraud.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you a direct notification. Continued use of our services after such changes constitutes your acceptance of the revised policy.

This policy was last updated on 15 March 2025.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing [email protected]. We aim to respond to all enquiries promptly and help resolve any concerns you may have.